We build customer surveys and feedback into our entire process, because we want to know — so we can do even better. (Or, if we missed the mark, we want to know what we did, so we can change our processes to be better.)
Here’s a customer review that just came in for us for Magento development:
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Satisfied with people: |
10 |
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Project satisfaction: |
9 |
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Reach your business goals: |
9 |
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Comfortable to refer clients: |
10 |
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Specific comments: |
This retainer agreement worked well for us in this situation. We had an “ala carte” need in many areas for us, often reaching back into Magento 1.4 and programming not done by Customer Paradigm. This was very helpful. It is ongoing, for another few weeks perhaps, then we will move to a our project and based plan and payment. Customer Paradigm is an outstanding organization in my opinion. We have no regrets in using your company and would highly recommend you to others. We spent a LOT of time vetting various companies in search of a “web partner”, and we chose you. We are glad we did. Your response to us, as your customer, is always timely and reliable. (despite us being in the EST zone). Looking forward to our upcoming project(s). Steve Erwin Operations Manager |